Customer service is the lifeblood of any business. Anyone can “sell” you a service but can they truly deliver an experience that sets your company apart and makes a difference for employees and customers? According to research from customer relationship management consulting group SuperOffice, by 2020 customer experience will overtake price and product as the […]
The Netherlands has a workforce of about 6 million people. More than a third work in offices, mostly eight hours a day, five days a week. For many, this means that the work environment can have a major influence on their health and well-being. 50,000 office buildings, covering an approximate total of 40 million square metres, also have a considerable environmental impact, not only while under construction (building waste, use of resources and materials), but also in use (consumption of fossil fuels and water, generation of waste), and, in all likelihood, during demolition or reuse as well!